In a recent Mini-Workshop episode on Kim Kaupe's YouTube channel, David Brownlee delves into the...

David Brownlee is a keynote speaker, customer service training expert, and best-selling author of...

In today's competitive marketplace, providing excellent customer service is essential ...

Here are a few customer service statistics that demonstrate the importance of providing...

In the world of business, there are few things as important as customer service. A company's...

Customer service is the foundation of any successful business. When you provide excellent...

In today's competitive marketplace, excellent customer service is essential for any business that...

First impressions are crucial, especially when it comes to customer service. A warm and...

 As a business owner or customer service representative, dealing with upset customers...

In the world of business, building lasting customer loyalty is the holy grail. Yet,...

Understanding the customer journey is vital for businesses looking to engage with their...

In today's fiercely competitive business landscape, excellent customer service has emerged as a...