In a recent Mini-Workshop episode on Kim Kaupe's YouTube channel, David Brownlee delves into the piv...

David Brownlee is a keynote speaker, customer service training expert, and best-selling author of Ro...

In today's competitive marketplace, providing excellent customer service is essential for any busine...

Here are a few customer service statistics that demonstrate the importance of providing excellent cu...

In the world of business, there are few things as important as customer service. A company's success...

Customer service is the foundation of any successful business. When you provide excellent customer s...

In today's competitive marketplace, excellent customer service is essential for any business that wa...

First impressions are crucial, especially when it comes to customer service. A warm and welcoming gr...

 As a business owner or customer service representative, dealing with upset customers is an inevitab...

In the world of business, building lasting customer loyalty is the holy grail. Yet, even the most be...

Understanding the customer journey is vital for businesses looking to engage with their audience eff...

In today's fiercely competitive business landscape, excellent customer service has emerged as a corn...